Terms & Conditions

These Terms and Conditions govern your use of the VeiloScan website, the VeiloScan mobile applications, VeiloScan QR stickers and any related services (together, the "Service"), operated by Advika Innovate ("VeiloScan", "we", "us").

By placing an order, creating an account, activating a QR sticker, or using any part of the Service, you confirm that you have read and agree to these terms. If you do not agree with them, do not use the Service.

If you are accepting these terms on behalf of a residential society, company or other organisation, you confirm that you have the authority to bind that organisation, and references to "you" include that organisation.

You must be at least 18 years old to create an account or place an order. Accounts registered with false information may be suspended.

You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Tell us promptly if you believe your account has been accessed without your permission.

For society and organisation deployments, the administrator account is controlled by the society or organisation, not by individual residents or employees. Adding, removing and permissioning users is the administrator's responsibility.

Product prices, taxes and delivery charges are shown at checkout in Indian Rupees. Prices may change at any time, but a change will never affect an order that has already been confirmed.

An order is confirmed only once payment has been successfully processed. We may decline or cancel an order in the following circumstances:

• A pricing or product description error, including an obviously incorrect price
• The item is out of stock or cannot be delivered to your address
• Payment is declined, reversed or flagged by our payment provider
• We reasonably suspect fraudulent or abusive ordering activity

If we cancel a confirmed order, we will refund the full amount paid to the original payment method.

Delivery timelines shown on the site are estimates, not guarantees. Delays caused by courier partners, weather, or incorrect delivery details provided by you are outside our control.

Each QR sticker carries a unique code that must be activated and linked to a vehicle through the VeiloScan app before it will work. An unactivated sticker performs no function.

You may link a code only to a vehicle you own or are authorised to manage. You must not link a code to a vehicle belonging to someone else without their knowledge.

You are responsible for deactivating or removing a sticker before selling or transferring the vehicle it is attached to. Contact requests generated by a code you have not deactivated will continue to reach you.

Place stickers so that they do not obstruct the driver's field of view. You are responsible for compliance with applicable motor vehicle rules regarding what may be displayed on a windscreen.

When someone scans your code, their call or message is routed through the Service. Your personal phone number is not displayed to them, and their number is not displayed to you unless you both choose to share it.

You control whether to respond. Ignoring a contact request is always a valid option and no information about you is disclosed by doing so.

The Service is not an emergency service. It does not summon police, ambulance, fire services or roadside assistance, and it must not be relied upon in a situation requiring emergency response. In an emergency, contact the relevant emergency services directly.

Delivery of calls, messages and notifications depends on mobile networks, device settings and third-party providers. We cannot guarantee that every contact request will be delivered or delivered immediately.

Society, campus and venue deployments are provided on a subscription basis under the plan agreed at the time of onboarding. Unless stated otherwise in a written agreement, subscriptions renew for successive terms until cancelled.

The society or organisation is the controller of the resident, employee and visitor data it enters into the Service. It is responsible for the accuracy of that data, for obtaining the consents it needs to collect it, and for how its own administrators and guards use the Service.

We provide the Service, host the data and secure it as described in our privacy policies. We do not use a society's resident directory for any purpose other than operating the Service for that society.

On termination, the organisation may request an export of its own entry logs and directory data. We will provide it in a machine-readable format within a reasonable period.

You must not use the Service to:

• Link a QR code to a vehicle you do not own or manage
• Attempt to identify, track or locate a vehicle owner beyond the contact the Service provides
• Use contact routing to harass, threaten, spam or defraud any person
• Scan codes systematically, scrape the Service, or attempt to enumerate codes
• Interfere with, probe or attempt to gain unauthorised access to our systems
• Reproduce, resell or counterfeit VeiloScan codes or stickers
• Use a society or campus deployment to monitor individuals for a purpose unrelated to gate security
• Use the Service in any way that breaks applicable law

Our handling of personal data is described in our privacy policies. Please read them — they form part of your agreement with us.

In short: contact details are not shown to the people who scan a code; resident and visitor records held for a society belong to that society; and we do not sell personal data.

Where we process personal data on behalf of a society or organisation, we do so on their instructions and for the purpose of operating the Service.

See the Privacy Policy and the Maintainer App Privacy Policy.

The VeiloScan name, logo, software, applications, designs and site content are owned by us and protected by applicable intellectual property law. Buying a sticker or a subscription does not transfer any ownership in them.

You may not copy, reverse engineer, resell or create derivative works from the Service, or reproduce VeiloScan QR codes outside of the stickers we supply.

Content you provide — your vehicle details, your society's directory — remains yours. You grant us the permission necessary to store and process it in order to operate the Service.

We work to keep the Service available continuously, but we do not guarantee uninterrupted operation. Planned maintenance, provider outages and factors outside our control can interrupt it.

We may modify, add or withdraw features. Where a change materially reduces a feature you rely on, we will give reasonable notice.

Support is available by email at veiloscan@advikainnovate.com. Response times depend on your plan and the nature of the issue.

Cancellations, returns, replacements and refunds are governed by our Cancellation and Refund Policy, which forms part of these terms.

Damaged or defective stickers are replaced. Codes that have already been activated and linked to a vehicle are treated differently from unopened items — the policy sets out the details.

Read the full Cancellation and Refund Policy.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, loss of data, or loss arising from a contact request that was not delivered.

We are not liable for damage to, theft of, or loss of a vehicle, or for the conduct of any person who scans a code or is admitted through a gate. The Service records and routes; it does not physically secure anything.

Where liability cannot lawfully be excluded, our total liability is limited to the amount you paid us for the relevant product or for the subscription in the twelve months preceding the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Indian law.

You may stop using the Service at any time and may deactivate your codes from the app.

We may suspend or terminate access where these terms are breached, where use of the Service creates a risk to other users, or where required by law. Where practical we will give notice first.

Sections that by their nature should survive termination — intellectual property, limitation of liability, governing law — continue to apply after it.

These terms are governed by the laws of India.

If something goes wrong, contact us first — most issues are resolved faster by email than by formal process. Where a dispute cannot be resolved informally, it is subject to the exclusive jurisdiction of the competent courts in India.

We may update these terms as the Service changes or as the law requires. The effective date at the top of this page always reflects the current version.

For material changes affecting society and organisation subscriptions, we will notify the administrator directly. Continuing to use the Service after a change takes effect means you accept the updated terms.