Cancellation, Refund &
Plan Switching Policy

This Cancellation, Refund & Plan Switching Policy ("Policy") governs the cancellation, refund, renewal, upgrade, downgrade, and switching of all VeiloScan subscription plans purchased by individuals, residential societies, resident welfare associations (RWAs), builders, property management companies, or any other authorized customers.

By purchasing a VeiloScan subscription, you agree to this Policy in addition to the VeiloScan Terms & Conditions.

VeiloScan currently offers subscription plans on:

• Monthly Billing
• Annual Billing

Both subscription types renew automatically unless cancelled before the renewal date.

Customers may cancel their subscription before VeiloScan begins any onboarding or provisioning activities. A full refund (100%) will be issued provided that none of the following activities have commenced:

• Society registration or onboarding
• QR code generation
• Admin account creation
• Maintainer account provisioning
• Vehicle data upload
• Resident data upload
• Platform configuration
• Any implementation or deployment activity

Payment gateway processing fees, banking charges, taxes already remitted, or statutory deductions may be excluded from the refundable amount where applicable.

Once VeiloScan has commenced onboarding or provisioning activities, resources are considered consumed. Refund eligibility shall be determined based on the highest completed implementation stage.

The applicable refund percentage shall be calculated on the subscription fee after deducting any applicable taxes, statutory charges, payment gateway fees, or non-refundable implementation services.

Monthly subscriptions may be cancelled at any time. Upon cancellation:

• Auto-renewal will be disabled.
• The subscription shall remain active until the current billing cycle expires.
• No partial, prorated, or unused subscription refund shall be issued.
• Services will automatically terminate upon expiry of the current billing period unless renewed.

Annual subscriptions may be cancelled at any time. However:

• Refunds shall be determined according to Section 4 of this Policy.
• Discounts received through annual billing, promotional offers, bundled services, or complimentary months may be adjusted before calculating the refundable amount.
• Services already delivered shall be considered consumed and may not be refunded.

Customers may upgrade their subscription plan at any time (e.g., Silver → Gold, Gold → Platinum, Individual → Society). For upgrades:

• Additional features become available upon successful processing.
• Remaining subscription value may be adjusted proportionately toward the upgraded plan where applicable.
• Any balance amount shall become immediately payable.
• The subscription validity may remain unchanged unless otherwise specified.

VeiloScan reserves the right to determine the effective date of upgraded services.

Customers may request a downgrade at any time (e.g., Platinum → Gold, Gold → Silver). Downgrades are subject to the following conditions:

• Downgrades generally become effective from the next billing cycle.
• Immediate downgrades may be approved solely at VeiloScan's discretion.
• Customers must reduce usage within the limits of the downgraded plan before the downgrade can be completed.

This includes, but is not limited to: QR code limits, manager accounts, maintainer accounts, storage limits, and future premium features.

If current usage exceeds the selected plan limits, the downgrade request may remain pending until compliance is achieved.

Customers may freely switch between available subscription plans. However:

• Switching does not entitle the customer to a full refund of price differences.
• Any applicable subscription credits shall be calculated proportionately based on the remaining subscription duration and resources already consumed.
• Administrative, provisioning, onboarding, migration, or implementation work already completed shall not be refundable.
• VeiloScan reserves the right to retain an appropriate percentage of the remaining subscription value to cover operational and administrative costs associated with plan changes.

Repeated upgrades and downgrades intended to exploit promotional pricing, subscription credits, or platform benefits may result in refusal of future switching requests.

Unless cancelled before the renewal date, monthly and annual subscriptions renew automatically. The applicable renewal price shall be the price effective on the renewal date.

VeiloScan reserves the right to revise subscription pricing, features, or plan structures before renewal. Customers shall be notified where required by applicable law.

QR Codes remain active while an eligible subscription is active. Upon subscription expiry, cancellation, suspension, termination, or prolonged payment default, VeiloScan may:

• Deactivate QR codes
• Suspend QR functionality
• Restrict QR access
• Disable premium features

QR codes cannot be transferred to another society or customer unless expressly approved by VeiloScan.

The following services become non-refundable immediately after completion:

Promotional discounts, coupons, complimentary months, referral credits, introductory pricing, and bundled offers are subject to separate promotional terms. Upon cancellation:

• Promotional benefits may be forfeited.
• Complimentary months may be excluded from refund calculations.
• Promotional pricing shall not determine refund eligibility.

If a renewal payment cannot be processed, VeiloScan may:

• Issue payment reminders
• Temporarily suspend premium services
• Restrict administrative functionality
• Suspend QR services
• Disable new registrations

Services may be restored upon successful payment.

Following cancellation or expiry:

During the applicable retention period, customers may reactivate their subscription, data restoration may be possible, and QR mapping may be restored where technically feasible.

After the retention period expires, VeiloScan may permanently delete customer data without further notice, subject to applicable legal obligations.

VeiloScan may review refund requests outside this Policy under exceptional circumstances, including verified situations where:

• VeiloScan is unable to provide the purchased service due solely to its own technical limitations.
• The service cannot reasonably be delivered despite the customer's compliance with all onboarding requirements.
• Applicable consumer protection laws require a different outcome.

Approval of any such refund shall be at VeiloScan's sole discretion, unless otherwise mandated by law.

Approved refunds shall generally be processed using the original payment method. Actual credit timelines depend upon banking institutions, payment gateways, card issuers, UPI providers, and financial institutions.

VeiloScan shall not be responsible for delays caused by third-party financial institutions.