How can we help?

Use the Track Order page with the order ID from your confirmation email. It shows the current status and, once dispatched, the courier tracking reference. If the status has not changed for more than three working days, write to us and we will chase the courier.

Only before the order is dispatched. Email us with your order ID as soon as possible. Once a parcel is with the courier the address is fixed, and the parcel has to complete its delivery attempt before it can be redirected.

Photograph the packaging and the sticker before removing anything, then contact us with your order ID and the photographs. Damaged and defective items are replaced. The Cancellation and Refund Policy sets out the timelines.

Yes, orders ship across India. Delivery timelines vary by location and are estimates rather than guarantees — remote pin codes take longer, and courier networks slow down around festivals.

Install the VeiloScan app, sign in, scan your own code once, and link it to your vehicle number. The sticker starts working as soon as the link is saved. An unactivated sticker does nothing when scanned.

Inside the windscreen, in a passenger-side corner, is the best placement — protected from weather and car washes, readable from outside, and out of the driver's field of view. A second sticker on the rear windscreen covers the case where someone approaches from behind.

You can re-link a code to another vehicle from the app. Do this when you change vehicles, and deactivate the code entirely before selling a car that still has a sticker on it — otherwise the new owner's parking problems arrive on your phone.

Three things, in order: whether the code was activated in the app; whether the surface is clean and the code is not creased or obscured; and whether a reflection is defeating the camera — a windscreen at the wrong angle to the sun or a phone flash at night can both do this. Move a step to either side and try again. If it still fails, contact us and we will replace it.

No. The call or message is routed through VeiloScan, so your number is never displayed. You receive a notification and choose whether to respond. Ignoring a request discloses nothing about you.

Yes. Report the contact request from the app and the sender can be blocked from reaching you again. If you are being harassed, tell us — we can look at the pattern of requests against your code and act on it.

You are told that a contact request was made and when. You do not receive the scanner's personal details unless they choose to identify themselves, because the privacy protection runs in both directions.

No. It connects you to a person standing next to your vehicle. It does not summon police, ambulance or fire services, and should never be relied on in place of them. In an emergency, call the relevant emergency number directly.

Request a demo and we will walk your committee through it. Setup runs in four steps: loading flats and residents into the admin panel, distributing QR stickers to resident vehicles, pairing the guard devices, and running the app alongside the paper register for a week before retiring it.

The society administrator issues a pairing code from the admin panel and the guard enters it on their device. The device is then bound to that society. If a guard leaves, the administrator revokes that device from the panel and it stops working immediately.

The guard app keeps an encrypted offline copy of the resident directory, so verification and entry marking carry on during an outage and sync back once connectivity returns.

Yes. A resident generates a short visitor code in the app and shares it with the guest. The guard enters that code at the gate to verify and admit them. Unexpected visitors are still recorded manually, with the resident notified.

Yes. The entry and exit log can be filtered and exported from the admin panel by the society administrator. Your records are yours.

Check that you are using the mobile number the account was created with, and that you can receive SMS on it. If the OTP does not arrive, wait sixty seconds before requesting another — repeated requests in quick succession can be rate-limited by the network rather than by us.

Failed transactions where the amount was debited are normally reversed automatically by the bank within five to seven working days. Send us the order ID and the payment reference and we will confirm the status from our side in the meantime.

Send us your society's registered name and GSTIN and we will issue the invoice against it. Do this before the first billing cycle where possible — reissuing an invoice against a different entity afterwards is slower.

Society and organisation subscriptions are cancelled by the administrator by writing to us before the renewal date. The Cancellation and Refund Policy covers what happens to the remainder of a paid term.